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Regional Collections Specialist

Wolverine Worldwide | Rockford, Michigan Job ID 2022-10340
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Summary

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, Sweaty Betty and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.   The Regional Credit Specialist performs various related activities in support of the Company’s domestic operations.  Monitors the extension of credit lines and releases orders in accordance with established policies, practices, and procedures in a timely and efficient manner. Maximizes collection efforts to improve cash flow.  Investigates customer short payments and analyzes claims for validity. 

Job Description

  • Analyzes reports to make ship/hold decisions based on department procedures.

  • Analyzes order flow assignment to ensure orders are released/held when appropriate

  • Communicates directly with customers, sales force, and brand personnel regarding: order release, payment negotiation, unapplied payments, and other inquires.

  • Follows up on open residual items remaining on customer accounts after cash application, and classifies each with the appropriate deduction code.

  • Researches occasional deductions, overpayments, credit requests and determines appropriate resolution.

  • Follows up with customer on past due invoices.

  • Reviews severely delinquent accounts and recommends them to be placed with a Collection Agency in accordance with established guidelines

  • Advises supervisor of uncollectable balances and process charge-offs.

  • Performs duties consistent with the company’s AAP/EEO goals and policies.

  • Performs other duties as required/assigned by manager.

Knowledge, Skills and Abilities Required

  • Associates degree in Accounting, Business, or Finance, or equivalent work experience.

  • Prefer experience in a wholesale credit, receivables or finance environment.

  • Excel, Word, SAP experience preferred.

  • Strong oral and written communication skills.

  • Good time management skills with ability to work independently on multiple tasks.

WORKING CONDITIONS
Normal office environment.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

#LI-Hybrid


The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

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