Customer Account Coordinator - Saucony

We are looking for a highly motivated and detail oriented Wholesale Customer Service Coordinator to join our European Customer Service Team. This role focuses on delivering exceptional service, accurate order management, and strong cross-functional collaboration. You will play a key part in supporting our vision to be a trusted, effective, and value adding partner across Wolverine EMEA.

At Saucony, we exist for runners. Runners inspire us, bring us new ideas, force us to be better. They drive our design and engineering. They keep us competitive. They keep us hungry. They keep us honest. As the original document states, “We love our products and we run in everything we make.”  This passion fuels us as we strive to create the best running shoes and apparel on the planet.

Customer Experience & Service Quality:

• Consistently meet internal and external customer expectations.
• Identify opportunities to improve service levels and customer satisfaction.
• Build strong relationships with customers through trust, professionalism, and proactive communication.
• Represent Wolverine brands with a positive, solutions‑focused mindset.

Sales Order Processing:

• Enter customer orders into SAP accurately within 24 hours.
• Acknowledge forward orders within 48 hours and confirm delivery dates in line with company guidelines.
• Maintain an accurate order book and proactively update customers on changes.
• Monitor orders through to dispatch, preventing delays and ensuring high service delivery.
• Handle order enquiries promptly and in full compliance with company policies.
• Ensure that all orders are processed in line with our policies & procedures

Account Management:

• Maintain regular communication with key accounts, strengthening relationships and understanding their needs.
• Handle inbound customer calls professionally and support continuous quality improvement.
• Process returns and credits within agreed SLAs.
• Collaborate with Warehouse, Logistics, and Finance teams on bookings, shortages, returns, credits, and invoicing.
• Manage the order book proactively to maximise sales and shipment opportunities.
• Provide customers with updated delivery schedules and follow up to gather
• service feedback.
• Keep sales teams informed of account activity, potential issues, and delays.
• Prepare accurate reporting for internal and external stakeholders.

General Requirements:

• Follow all company guidelines, processes, and policies.
• Support the wider team and contribute to a proactive, high‑performing Customer Service function.
• Maintain organised customer documentation and records.
• Attend trade shows, exhibitions, customer visits, and sales meetings as required.
• Participate in training and professional development opportunities.
• Act as an ambassador for Wolverine’s brands and values.

Skills & Experience:

• Minimum 2 years’ experience in a branded or wholesale customer service environment.
• Strong customer service orientation and communication skills.
• SAP experience preferred.
• European language skills highly desirable.
• Proactive, adaptable, and enthusiastic approach.
• Strong organisational skills with the ability to prioritise effectively under pressure.
• Collaborative team player with a willingness to contribute ideas and improvements.
• Strong Excel and general Microsoft Office skills

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world’s leading designers, marketers, and licensors of footwear and apparel; It’s global footprint spans 170 countries and territories. The Company’s portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.

Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified™ Great Place To Work®.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.