To coordinate all operational activities of the customer order cycle to service highly demanding partners in EMEA & LTAM regions. Delivering to Brand Groups forecasts is critical. Working with the Brand and Global Operations Groups the role is to drive and elevate customer service levels, whilst continuing to deliver the brands on time to each market.

• Manages distributor partner accounts in multiple countries, coordinating and communicating with distributors to ensure they have accurate view of sales order book.
• Liaise with Production Planning team in Asia and Supply Planning team in US on PO placement and management. Resolve any issues around order placement and ensure partners are kept updated with any changes to ex-factory dates or production.
• Thorough week to week management of order book, monitoring order conversion, ensuring pricing accuracy and flagging any risks to timely shipment to IAS management.
• Proactively builds relationships with customers, leveraging opportunities for phone or face to face contact.
• Ensures ongoing compliance with customers logistical requirements and timely delivery of all relevant shipping paperwork
• Leads and drives process improvements at customer and brand level to support growth opportunities, with particular focus around Platinum Partners.
• Leads training of new and existing partners around WWW process & systems and provides ongoing tech support around Crave order management platform.
• Works as part of wider international account services team, actively participating in team meetings and providing cover and support where needed to ensure team success.
• Works closely with Credit Control and Production Planning Team to tackle any issues around payment and ensure receipt of any necessary prepayments & letters of credit in line with requested XF dates.
• Helps prepare and lead IAS operations sessions at key seasonal brand meetings (LDN/GBC)
• Support the Director in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets.
• Builds relationship with regional sales and brand teams and provides the necessary support to drive growth
• Perform other duties as assigned by Senior Manager.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Background in similar international environment, wholesale customer services, or key account management
• Excellent written and oral communication and enjoys building relationships with internal and external customers.
• Good knowledge of Excel/Microsoft office and strong analytical skills
• Ability to work both independently and as part of a team.
• Capable of prioritising tasks and driven to complete tasks as per deadlines.
• Languages would be an advantage. Spanish would be beneficial.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.