Wholesale Operations Executive – 18 Month FTC - Sweaty Betty

Purpose of Role:

The Wholesale Operations Executive plays a key role in ensuring the seamless operational performance of Sweaty Betty’s global wholesale business.
Reporting to the Operations Manager, this role acts as the day-to-day operational lead, responsible for order management, fulfilment accuracy, and partner experience across multiple markets and accounts.

The Operations Executive manages the Wholesale Operations Administrator, driving process excellence, operational efficiency, and cross-functional collaboration. They act as the link between commercial, logistics, and finance functions — ensuring smooth order flow, accurate data management, and timely resolution of operational challenges. This is a pivotal role in maintaining the reliability, precision, and service standards that underpin Sweaty Betty’s global growth.

At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women. We’re also a community that believes fitness is a flip-the-switch trigger for becoming the woman you want to be. Leggings and sports bras won’t change the world on their own. But with a grab-my-hand, let’s-go-for-it-now spirit, the women who wear them can. If you want to join us on the next chapter of our adventure, you’re in the right place. This is an exciting opportunity for a Wholesale Operations Executive to join us on our mission to empower women
through fitness and beyond by positively contributing and supporting the Wholesale & 3P Team.

Key Responsibilities:

Operational Leadership & Coordination:
• Lead the daily execution of the Wholesale fulfilment process across multiple partners, ensuring on-time and accurate delivery.
• Supervise the Wholesale Operations Administrator, ensuring prioritisation, workload balance, and adherence to service standards.
• Monitor order flow from creation to fulfilment, identifying and resolving issues proactively.
• Ensure trading terms, pricing, and delivery conditions are correctly applied in all transactions.
• Support the Senior Manager in driving operational improvements and embedding global best practice.

Order Management & Fulfilment:
• Oversee end-to-end order processing including order creation, allocation, shipment tracking, and invoicing.
• Liaise closely with Distribution and Logistics teams to manage fulfilment timelines and troubleshoot delivery issues.
• Partner with Customer Service to ensure accurate communication with wholesale partners and timely resolution of queries.
• Track OTIF (On-Time-In-Full) performance, identify root causes of shortfalls, and implement corrective actions.
• Maintain strong awareness of key delivery windows and product launches to support sales execution.

Process & Data Integrity:
• Ensure accuracy of data across ERP, B2B, and CRM platforms — including pricing, terms, and product information.
• Support the implementation of operational process improvements to enhance efficiency, visibility, and control.
• Maintain order documentation and ensure compliance with trading, invoicing, and audit requirements.
• Monitor inventory status and liaise with Planning to align stock availability to partner requirements.

Cross-Functional Collaboration:
• Collaborate with Sales, Finance, Product, and Marketing teams to align operational delivery with commercial priorities.
• Partner with the Operations Manager or Head of Operations on system enhancements, reporting tools, and performance dashboards.
• Support the preparation of performance summaries, fulfilment reports, and partner scorecards.
• Contribute to continuous improvement initiatives and process reviews across global operations.

Team Leadership & Development:
• Provide daily guidance and support to the Wholesale Operations Administrator.
• Ensure clear allocation of tasks, adherence to process, and development of operational capability.
• Support onboarding, training, and performance management of the Administrator
• Foster a collaborative and accountable culture within the operational team.
Experience & Profile
• 3–5 years’ experience in wholesale, 3P, or retail operations within fashion, sportswear, or lifestyle brands
• Strong working knowledge of order management, fulfilment, and operational processes
• Experience working cross-functionally with Sales, Logistics, Finance, and Customer Service teams
• High attention to detail and data accuracy within ERP or B2B systems (SAP preferred)
• Proactive problem solver with excellent organisational and communication skills
• Confident handling multiple priorities in a fast-paced, international environment
• Team leadership or supervisory experience advantageous
• Proficiency in Excel and data reporting tools

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.