Join Our Team

Chaco started on the river in 1989, but we haven’t stood still since. While our heritage is in the water, we have evolved into a brand that lives at the intersection of outdoor performance and everyday style.

We’re a team that listens to our community and has the speed to turn a great idea into a viral reality. Our recent Inc. Best in Business Award for our Waffle House collaboration is the perfect example; it shows what happens when we move fast on a fun idea that our fans love. But we haven’t lost our edge on the trail, either. Winning the Peak Gear Award from Blue Ridge Outdoors for the Rapid Pro proves that we are still the gold standard for technical river sandals.

The Consumer Relations Specialist at Chaco is the frontline ambassador for the brand, delivering exceptional service across multiple channels—phone, email, and chat. This role ensures first-contact resolution, accurate order processing, and a positive customer experience while adhering to company policies and standard operating procedures (SOPs).

Primary Duties:

• Adhere to our Service Level Agreement regarding response time across consumer communication channels: phone, email and chat.

• Manage cases and maintain detailed records in Salesforce Consumer Relations.

• Evaluate sandals for warranty eligibility and repairability, making informed decisions based on company guidelines and ensuring timely communication and resolution for customers

• Manage all aspects of customer communication from initial inquiry through resolution.

• Serve as the final point of escalation for evaluating sandals’ warranty eligibility and repairability.

• Support warranty and repair workflows including opening packages, maintaining process flow, ensuring appropriate consumer communications throughout.

• Process orders, returns, exchanges, and billing adjustments accurately in SAP, SalesForce, and WolvApps.

• Monitor and update order status in the MyChaco platform and other systems.

• Follow daily/weekly/monthly task schedules, including KPI reporting and system checks.

• Uphold brand voice and deliver consistent, empathetic communication.

• Safeguard customer and company data by following all applicable data protection laws, company privacy policies, and cybersecurity protocols

• Collaborate with internal teams to improve consumer experience. Performs duties consistent with the company’s AAP/EEO goals and policies.

• Performs other duties as required/assigned by manager.

• Opening packages of repair sandals

Knowledge, Skills and Abilities Required:

• Requires a high school diploma or equivalent. Post secondary education may be preferred.

• One year customer service experience required (retail or eCommerce experience preferred).

• Demonstrate empathy to consumer concerns.

• Communicate timely and effectively through excellent verbal and written skills.

• Ability to multitask and work under pressure and remain calm in stressful interactions.

• Proactively resolve requests using guidelines problem solving tools.

• Proficient with technology used to perform functional responsibilities.

• Familiarity 2ith 8x8 phone system and chat platforms.

• Prior experience with Salesforce and SAP preferred.

Working Conditions:

Able to work a non-conventional standard schedule.

Able to lift 25 lbs.

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world’s leading designers, marketers, and licensors of footwear and apparel; It’s global footprint spans 170 countries and territories. The Company’s portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®.

Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified™ Great Place To Work®.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.