International Account Specialist
Role Responsibilities:
To coordinate all operational activities of the customer order cycle to service highly demanding partners in EMEA & LTAM regions.
Delivering to Brand Groups forecasts is critical
Working with the Brand and Global Operations Groups the role is to drive and elevate customer service levels, whilst continuing to deliver the brands on time to each market.
Manages Brand(s) Account base in multiple countries, coordinating and communicating with distributors to ensure they have accurate view of order book Contributes and participates in regular Brand Tracker Meetings to deliver against Brand Group revenue Forecasts
Supports the S&OP process by building relationships & enhancing operational visibility (Reporting, Milestone management, Dashboards etc)
Leads and drives process improvements and ‘best practice’ for enhanced efficiencies to support growth plan and opportunities, with particular focus around Platinum Partners.
Facilitates training of new and existing partners around WWW processes & systems.
Works closely with Credit Control and Production Planning Team to ensure all payments to vendors / LC’s are in place and compliant
Helps prepare and lead IAS operations sessions at key seasonal brand meetings (LDN/GBC)
Support the Director in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets
Provide support to the Sales teams to drive growth Perform other duties as assigned by Senior Manager.
Knowledge, Skills and Abilities:
SAP/Business Warehouse experience preferred
At least 3 yrs experience in the same/similar wholesale merchandising environment
Excellent interpersonal, leadership & communication skills essential
Advanced Excel experience level essential as is being highly numerate
Highly motivated, confident and organised individual required
Works well under pressure and when working to tight deadlines
Languages would be an advantage. Spanish would be beneficial.
Some travel may be required
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.
