Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an
established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

We are looking for someone who is responsible, reliable, service oriented and likes to have fun while they work. Someone that will support the team to work in alignment with our values and act as the go-to person in the absence of the Store Manager. You are a role model for the team and, cool, calm and collected under pressure. Never afraid to step in, you make it your priority to be a fountain of knowledge on product and standards. Responsible to your core, you can be relied upon to assist with administrative and operational duties and general store security.

As a Supervisor at Saucony’s Covent Garden store, you will play a key leadership role, bridging the gap between Sales Assistants and the Assistant Store Manager. You will support daily store operations, lead by example in delivering an outstanding guest experience, and take ownership of visual merchandising to ensure the store represents the Saucony brand at its best. This role is perfect for a proactive, detail-oriented individual with a passion for retail, running, and community engagement.

Key Responsibilities:

• Lead & Support the Sales Team
  • Act as a role model for Sales Assistants, demonstrating best practices in guest engagement, sales techniques, and brand storytelling.
  • Support the Assistant Manager in overseeing daily operations and ensuring smooth store performance.
  • Provide coaching and real-time feedback to help team members improve their skills and confidence.
• Take Ownership of Visual Merchandising
  • Ensure the store consistently delivers an engaging and visually appealing shopping experience.
  • Implement visual merchandising guidelines, maintaining high presentation standards across all displays.
  • Regularly update window displays and key merchandising areas to highlight seasonal launches, promotions, and bestsellers.
• Deliver an Exceptional Guest Experience
  • Lead by example in delivering personalized, engaging, and knowledgeable guest service.
  • Assist guests in finding the perfect products based on their needs, ensuring a seamless shopping journey.
  • Inspire the team to build meaningful guest relationships and drive brand loyalty.
• Support Sales & Performance Goals
  • Drive sales by leading with a guest-first mindset and fostering a high-energy, results-driven environment.
  • Monitor key store performance indicators (conversion rates, average transaction value, footfall) and support initiatives to optimize performance.
  • Encourage team members to proactively engage guests and increase basket size through cross-selling and upselling.
• Ensure Visual & Brand Storytelling Excellence
  • Maintain strong visual brand alignment by ensuring products are displayed according to Saucony’s visual guidelines.
  • Regularly refresh floor layouts to optimize guest flow and showcase hero products.
  • Provide feedback to the Assistant Manager and HQ team regarding visual merchandising opportunities and improvements.
• Community Engagement & Event Execution
  • Assist with in-store events, workshops, and run clubs to drive community engagement and store footfall.
  • Ensure visual merchandising aligns with local activations and community-building efforts.
  • Collaborate with local running groups and influencers to enhance store visibility.
• Oversee Stock Management & Floor Readiness
  • Work closely with the management team to ensure stock is replenished and displayed effectively.
  • Conduct regular visual merchandising audits to maintain product availability and presentation.
  • Support loss prevention initiatives and stockroom organization.
• Support Digital & Omnichannel Integration
  • Educate guests on online ordering, Saucony’s e-commerce offerings, and digital product information tools.
  • Ensure digital signage and interactive features within the store are visually optimized and fully functional.
  • Encourage social media engagement by aligning in-store experiences with online campaigns.
• Train & Develop the Team in Visual Merchandising
  • Provide on-the-job coaching and training for team members on visual merchandising principles.
  • Conduct regular product and display updates, ensuring the team understands merchandising priorities.
  • Encourage team members to take pride in maintaining an inspiring store environment.
• Drive Guest Loyalty & Brand Awareness
  • Actively engage with guests to promote Saucony’s brand heritage, product innovation, and community initiatives.
  • Educate guests about loyalty programs, special events, and exclusive offers.
  • Foster a welcoming atmosphere that encourages repeat visits and word-of-mouth recommendations.
• Ensure Operational Excellence
  • Support the Assistant Manager in executing daily store operations efficiently.
  • Assist in managing cash handling, opening/closing procedures, and compliance with store policies.
  • Uphold health, safety, and security standards to ensure a safe store environment.
• Champion Sustainability & Innovation
  • Ensure sustainable products and initiatives are highlighted in visual merchandising displays.
  • Educate guests on Saucony’s commitment to responsible sourcing and eco-friendly materials.
  • Maintain visual displays that reflect Saucony’s innovation in performance footwear and apparel.
• Be a Key Decision-Maker in the Absence of the Manager
  • Step into a leadership role when the Assistant Manager is not present.
  • Make operational decisions to ensure the store runs smoothly.
  • Act as a point of contact for escalated guest inquiries and team support.
• Develop Relationships with Key Stakeholders
  • Work closely with the Assistant Manager and Store Manager to align on business priorities.
  • Communicate regularly with the Visual Merchandising team to ensure in-store execution matches brand expectations.
  • Provide insights and feedback to cross-functional teams regarding in-store guest preferences and product demand.
• Bring Passion & Energy to the Team
  • Be an advocate for the brand, embodying Saucony’s values of movement, community, and innovation.
  • Inspire teammates with a positive, can-do attitude and a commitment to excellence.
  • Take pride in creating an inviting, engaging, and visually exciting retail space.

Skills & Qualifications:

• Retail Leadership Experience: At least 1 year of supervisory experience in a retail environment, preferably in sports, fashion, or lifestyle.
• Visual Merchandising Expertise: A keen eye for detail and experience executing in-store displays and visual standards.
• Guest-First Mindset: Passion for delivering exceptional service and fostering meaningful guest relationships.
• Sales & KPI Focus: Understanding of sales techniques and performance metrics to drive store success.
• Team Leadership & Training: Ability to motivate, coach, and develop team members.
• Running & Active Lifestyle Enthusiasm: Passion for fitness, movement, and community engagement is a plus.
• Operational & Organizational Skills: Strong ability to multitask, prioritize, and manage in-store processes efficiently.

Perks & Benefits:

• Competitive salary with performance-based incentives.
• Employee discounts on Saucony products.
• Career growth and professional development opportunities.
• An exciting and community-driven workplace culture.
• The chance to lead in a store that’s more than just retail – it’s a movement hub.

The Extras

• Generous clothing allowance

• Excellent training & development opportunities

• Quarterly bonuses

• 60% off all Sweaty Betty merchandise

• 25 days holiday (pro-rated if working part-time)

• Refer a Friend bonus scheme

• Season Ticket Loan

• Access to Retail Trust - advice & support tool

• Dedicated budget to attend fitness classes (per store)

• Access to Sample sales

• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)

• Enhanced Family Leave policy

• Cycle to work & Buzz bike scheme

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.