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Credit Supervisor

Wolverine Worldwide | Rockford, Michigan Job ID 2024-10213


Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

The Credit Supervisor orchestrates the collection process, ensuring prompt and proficient service of customer orders. This pivotal role balances credit risk management with the optimization of cash flow. Additionally, the supervisor spearheads targeted projects to address deductions and streamline billing operations. Collaborating closely with leadership, the Credit Supervisor champions the enhancement of processes, adherence to procedures, and the advancement of reporting mechanisms, all in alignment with the overarching global credit policy.

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Job Description

  • Reviews and analyzes the open account receivable portfolio to ensure prompt collection of open items. Works closely with staff to identify and implement strategies for collection and/or potential bad debts.
  • Provides leadership, direction, and feedback to his/her direct reports. 
  • Oversees training of new employees and identifies training opportunities for existing employees. 
  • Responsible for managing, controlling and reducing the dollar volume of outstanding customer deductions, while promoting good customer relations.
  • Communicates directly with customers, sales force, and brand personnel regarding: order release, payment negotiation, unapplied payments, and other inquires.
  • Perform root cause analysis by performing research in various systems (SAP, High Radius, K2, etc.)  Facilitates discussions and information gathering among team to analyze issue and expedite a timely resolution.
  • Manage risk accounts, identify potential bad debt accounts and highlight increased risk to manager. 
  • Gathers quantifying data and generates reports to assist in collections and identifying problem areas.
  • Propose issue prioritization to management and establish a detailed plan to approach
  • Performs duties consistent with the Company’s AAP/EEO goals and policies.
  • Performs other duties as required/assigned by manager.

Knowledge, Skills, and Abilities Required:

  • Associates degree (preferably in Accounting or Finance) or equivalent work experience.
  • Minimum 3 years accounts receivable; supervisory experience preferred.
  • Ability to handle multiple tasks in an effective, timely and professional manner.
  • Strong interpersonal, leadership and communication skills.
  • Proficiency with Microsoft Office.
  • SAP and High Radius experience preferred.
  • Knowledge of banking/lockbox standards preferred.

Working Conditions

Wolverine Worldwide has a flexible, hybrid work schedule, with three days in office and two days remote.

#LI-Hybrid #LI-MM1

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.